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Frequently asked questions

Quick answers about the platform, plans, and how theSimCal fits your Simulation Center.

First, we review the software with you to make sure a trial would be valuable. If so, we work with you to set up a fully operational, personalized domain, then you try it free for three months.

Happy with it? We transition you to the right plan. Not the right fit? We close the domain after the trial with no charges. You truly have nothing to risk!

Certainly! All accounts are securely backed up in the cloud, and you can export your scheduling information at any time in iCal or Excel (XLSX) format. Your analytics can be exported too, as a shareable report.

No. Users can choose 'Continue as a Guest'. They'll miss out on a few features though, like automatic form field population and having all their bookings under one account.

The software requires basic information, including name, email address, session name, and number of attendees. Additional details and file uploads are optional.

Beyond that, the booking form is fully customizable: add text fields, check-boxes, radio buttons, and number fields to gather any specific data you require.

Absolutely! You can activate Feedback Forms that are automatically emailed to users when their sessions end. Users rate their overall experience from one to five and can leave comments, questions, or concerns. All scores and feedback are stored in the software, ready to review at any time.

The software gathers all of this automatically:

• Total hours booked, split into set-up, session, and clean-up • Total attendees, and how session sizes are distributed • Unique users and average session duration • Session length distribution • Sessions by status: Approved, Cancelled, and Declined, as percentages • Room usage: sessions and hours in each room, plus utilization • Day-of-week usage: sessions per day and each day's share of the week • Asset usage, people and equipment separately: how many were used, total hours, and the sessions and hours assigned to each • Key insights: your peak usage day, most active room, and average session length

Pick any date range and the numbers recalculate for that period, and you can export the report. This helps you assess your facility's performance and gives you the usage evidence accreditation reviews ask for.

Yes. There are three account types, each with different permission levels.

1. User Accounts
Users can access their own booking Requests and Notifications, modify the details of their requests, and cancel their own bookings.

2. Staff Accounts
Staff can view all booking Requests and Notifications, edit booking information, and cancel requests on behalf of users. They also have access to the Control Panel Calendar, Staff Notes, Feedback Results, and Analytics.

3. Admin Accounts
Admins have the highest level of access, with complete control over the platform, all bookings, settings pages, and user accounts, except other users' passwords, which remain securely encrypted.

No. For security and privacy reasons, bookings are tied to the account that created them and cannot be transferred to another account.

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