Frequently Asked Questions

First, we’ll review the software with you to ensure a trial would be valuable. If so, we will collaborate with you to establish a fully operational and personalized domain. Once it's prepared, you have the opportunity to try it out at no cost for a duration of three months. If you find it satisfactory, we'll transition you to the suitable plan. However, if you decide it's not the right fit, we will terminate the domain after the three-month trial period without any charges.
You truly have nothing to risk!

Certainly! All of your accounts are securely backed up in the cloud. Additionally, you have the flexibility to export your scheduling information at any time from the software in either iCal or XLSX format.

An account is not mandatory, and users can opt to utilize the ‘Continue as a Guest’ function. However, this choice may lead to the forfeiture of specific features, including automatic form field population and the ability to centralize all their bookings under a single account.

The software requires basic information like name, email address, session name, and number of attendees. Additional details and file uploads are optional.

Additionally, the software offers complete customization options for collecting additional information. You have the flexibility to incorporate various elements like text fields, check-boxes, radio buttons, and number fields allowing you to gather any specific data you may require. This empowers you to tailor the information collection process according to your unique needs.

Absolutely! You have the option to activate 'Feedback Forms' that are automatically emailed to users at the conclusion of their sessions. These forms inquire about the users' overall experience at your facility, inviting them to rate it on a scale of one to five and provide any comments, questions, or concerns they may have. All scores and feedback are securely stored within the software, accessible for review at any time.

The software seamlessly gathers a wealth of data, encompassing:

- Total hours booked
- Setup time
- Session duration
- Cleanup time
- Number of attendees
- Number of sessions by status (approved, cancelled, declined)
- Unique user count
- Usage patterns by day of the week
- Room usage (sessions held, total hours used)
- Asset usage (sessions held, total hours used)

This valuable information not only aids in assessing the performance of your facility but also proves instrumental for accreditation purposes.

The choice is yours. You have the option to activate 'Auto Approve Booking Requests' if you prefer not to review requests before granting approval.
However, if you prefer a review process, requests will be placed into 'Pending mode.' In this mode, you can take the time to carefully assess the request and then make one of three choices: Approve, Decline, or Remain Pending (request additional information) before making a final decision.

Yes, there are three account types, each with different permission levels.

1. User Accounts
Users with this type of account can access their own booking Requests and Notifications. They can modify the details of their requests and are authorized to cancel their own bookings.

2. Staff Accounts
Staff members have broader access. They can view all booking Requests and Notifications and have the ability to edit booking information. Staff accounts can also cancel requests on behalf of users. In addition, staff have access to the Administrative Calendar, Asset Inventory, Staff Notes, Feedback Results and Analytics.

3. Admin Accounts
Admin accounts have the highest level of access, with complete control over the platform. Admins can access all bookings, settings pages, and user accounts — except for other users' passwords, which remain securely encrypted.

No - for security and privacy reasons, bookings are tied to the account that created them and cannot be transferred to another account.

If you need to make changes to your booking, please do so directly through your account.